At Fegz, we create thoughtfully designed products that combine comfort, elegance, and quality.
We believe that every detail matters—from premium materials and timeless designs to beautiful packaging and personalization.
Whether you’re shopping for yourself or
Effective Date: July 15, 2026
At Fegz, we value your privacy and are committed to protecting your personal information.
Information We Collect
When you place an order or contact us, we may collect:
* Your name
* Email address
* Phone number
* Shipping address
* Payment information (processed securely through our payment providers)
* Custom embroidery details (when applicable)
How We Use Your Information
We use your information to:
* Process and deliver your orders
* Provide customer support
* Communicate order updates
* Improve our products and services
* Comply with legal obligations
Payment Security
We do not store your payment card information. All payments are processed securely through trusted third-party payment providers.
Sharing Your Information
We only share your information with trusted service providers when necessary, such as shipping companies and payment processors, to complete your order.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us through the contact information provided on our website.
At Fegz, we aim to process and deliver your order as quickly as possible.
Order Processing
* Standard orders are processed within 1–3 business days.
* Customized orders may require additional processing time depending on the embroidery requested.
Shipping
* Delivery times vary depending on your location and the shipping provider.
* Once your order has been shipped, you will receive shipping updates whenever available.
Delivery Information
Please ensure that your shipping address and contact information are accurate before completing your order. Fegz is not responsible for delays or failed deliveries caused by incorrect customer information.
Delays
Unexpected delays may occur due to weather conditions, public holidays, or courier operations. We will do our best to keep you informed if this happens.
We want you to shop with confidence. If you're not completely satisfied with your order, we're here to help.
Once your returned item has been received and inspected, we will notify you of the status of your refund. Approved refunds will be processed using the original payment method, where applicable.
Shipping charges are non-refundable unless:
If your return is approved for any of the above reasons, we will also cover the return shipping costs where applicable.
Please refer to our Size Guide on each product page. If you’re unsure, feel free to contact us before placing your order.
Each product page includes the fabric composition. We carefully select fabrics that prioritize comfort, quality, and durability.
To keep your embroidered pajama looking its best:
Personalized orders can be paid in full online by card.
If you choose Cash on Delivery, a member of our team will contact you to arrange a deposit before production begins. Your order will only be confirmed and processed once the deposit has been received.
Orders are processed and prepared within 2–5 business days, regardless of whether they are personalized or non-personalized.
Shipping usually takes 1–3 business days after your order has been prepared, depending on your location.
If production hasn’t started, we’ll do our best to update your personalized text. Once production begins, personalized details can no longer be changed.
Yes, we deliver to all governorates across Egypt.
You can reach us through WhatsApp, Instagram, or TikTok. Our team will be happy to assist you with any questions
